Refund Policy
1. Cancelling your subscription
You can cancel at any time under "Manage subscription" in your account. After cancelling, no further payments are charged, and your plan stays active until the end of the period you have paid for.
2. 7-day refund
If this is your first payment and the service is not right for you, contact us within 7 days of that payment and we will refund it, provided you have used no more than 20% of your plan's request limit.
3. Renewals
Renewal payments are not refunded unless you cancelled before the renewal date. If a charge was made in error, or the service was unavailable through our fault, we will refund the payment in full.
4. How to request a refund
Email us from the address your subscription is registered to and tell us the reason. We reply within a few business days. Refunds go back to your original payment method and usually arrive within 5–10 business days.
To request a refund: saysite.help@proton.me or use the support form.